The Roy Morgan Customer Satisfaction Awards, renowned for recognizing businesses that excel in customer satisfaction, have recently announced their winners for various categories. Among the distinguished recipients, the Private Health Insurer of the Year award has garnered significant attention within the health insurance sector.
Several organizations have been recognized for their commitment to customer satisfaction in this category across different periods. St Lukes Health and Australian Unity have both received the Private Health Insurer of the Year award, with St Lukes also being awarded the title for Not-for-profit category. Australian Unity was named winner of the Roy Morgan Customer Satisfaction Award for Private Health Insurer of the Year (Retail) 2023.
Additionally, Teachers Health and Defence Health have been lauded in the Major Private Health Insurer of the Year ⎯ Not for Profit or Restricted Fund category for their commitment to providing strong customer satisfaction.
Other Category Winners
The awards recognized a broad spectrum of industries. Notable mentions include⁚
- Liquor Store of the Year⁚ Dan Murphys (96.1)
- Supermarket of the Year⁚ ALDI (95.7)
- Mobile Handset Provider of the Year⁚ Apple iPhone (94.8)
- Bank of the Year⁚ Pamp;N Bank (94.7)
- General Insurer of the Year⁚ RAA (94.1)
- Clothing Store of the Year⁚ Suzanne Grae (93.6)
- Neobank of the Year⁚ Up (93.5)
In the insurance sector, RACT and RAC won in their respective categories, and Insuranceline and MLC were also awarded for their performance. TAL was recognized as Risk & Life Insurer of the year (Insuranceline brand).
Methodology
Roy Morgan collects customer satisfaction ratings through ongoing Single Source surveys involving over 60,000 Australians. This extensive data collection allows them to determine both monthly and annual winners; The awards highlight businesses that have thrived despite various challenges, including economic pressures, demonstrating their ability to meet and exceed customer expectations.
The recognition of these diverse companies underscores the importance of customer satisfaction across all industries.